BrightSide Software logo

BrightSide Short Term Rental Software
Do more. Work less.™

Our cloud-based hospitality software is both powerful and easy to use. But more importantly, our support team is here for you, ready to help make your user experience the best it can possibly be.

  1. BrightSide is powerful and easy to use from anywhere you have Internet access.
  2. BrightSide’s API integrates directly with Airbnb, Vrbo, Booking.com, Google Vacation Rentals and others.
  3. BrightSide support responds to email requests in minutes or hours, not days or weeks. No AI, real people.
  4. BrightSide support answers the phone. If we can’t answer, leave a message and we will call you back. Really.
  5. BrightSide is affordable. We do not add charges for features; it’s all included in the subscription.
BrightSide Software logo

BrightSide Short Term Rental Software
Do more. Work less.™

Our cloud-based hospitality software is both powerful and easy to use. But more importantly, our support team is here for you, ready to help make your user experience the best it can possibly be.

  1. BrightSide is powerful and easy to use from anywhere you have Internet access.
  2. BrightSide’s API integrates directly with Airbnb, Vrbo, Booking.com, Google Vacation Rentals and others.
  3. BrightSide support responds to email requests in minutes or hours, not days or weeks. No AI, real people.
  4. BrightSide support answers the phone. If we can’t answer, leave a message and we will call you back. Really.
  5. BrightSide is affordable. We do not add charges for features; it’s all included in the subscription.

Who are your integration partners?

2023-12-04T09:49:23-05:00

BrightSide has a number of integration partners, from online travel agencies to credit card processors. We can add partners when needed to make your property management experience better.

Some of our partners include, Airbnb, Vrbo, Booking.com, Whimstay, Red Awning, Resort Cleaning, Wheelhouse, Beyond Pricing, PriceLabs, KeyData, Smart Processing, Xplorie, Ascent Payment Solutions, PointCentral, dorma kaba, and many more.

Who are your integration partners?2023-12-04T09:49:23-05:00

Does BrightSide have a set-up or other startup fees?

2024-03-21T15:14:26-04:00

Setup Fee: BrightSide charges a one time set-up fee of $600.00. This fee covers installation, setup, and training.

Data Conversion: If you are using another reservation software, we can almost always convert your data and import it into BrightSide. This allows you to keep your guest’s information, reservations, and financial history, without manually copying and pasting. Pricing is based on hours required. The fee for this service is generally from $1,500 to $3,000.

Website Integration: We can help integrate BrightSide into your website. Contact us for a quote.

Does BrightSide have a set-up or other startup fees?2024-03-21T15:14:26-04:00

How are the website summary and website description used?

2024-12-12T16:13:39-05:00

Website Summary: Enter a brief description of the property, under 500 characters. The summary will be used on your website to provide a basic introduction to the property. This is used when an excerpt is needed. The website summary is also used on Airbnb.

Website Description: Enter a lengthy description of the property, as much as 10,000 characters. The description is where you may go into details describing the property. Tell your guests all about the unit. You can describe the kitchen, bedrooms, games rooms, patio, and just about anything the guest might be interested in knowing. This is where you draw them in. The website description will be used on your website and the OTA’s, if you are integrated with them.

To learn more about adding a unit/property to BrightSide, go to the Adding Units (Properties) tutorial.

How are the website summary and website description used?2024-12-12T16:13:39-05:00

Why are the Airbnb, Vrbo, and Booking.com tabs missing from my unit’s dashboard?

2024-12-12T16:09:47-05:00

The Airbnb, Vrbo, and Booking.com tabs do not appear on your unit’s dashboard until you connect your BrightSide account to Airbnb, Vrbo, and Booking.com.

Why are the Airbnb, Vrbo, and Booking.com tabs missing from my unit’s dashboard?2024-12-12T16:09:47-05:00

Where do I edit the current unit owner’s name?

2024-12-12T13:04:42-05:00

If you need to edit the current unit owner’s name, after you have saved it, you must go to Properties > Owners, then select the owner you need to edit. You may also edit the name, address, phone, email, and more from this screen. When you edit the owner’s details, it will change the information for all the units owned by this owner.

Tutorial: Edit the Current Unit Owner’s Information

IMPORTANT: DO NOT click on the “Change Owner” button in the unit’s “Owner” tab in an attempt to edit the owner’s name. This is not an edit function, but will lead you to change the owner entirely and will create a completely new owner. Doing this will end the current owner’s contract date, and cause earnings reports for the owner to end, etc. A new owner will be created, even if it is the same name, address, etc. This is irreversible by the user.

Where do I edit the current unit owner’s name?2024-12-12T13:04:42-05:00

What is the difference between syncing everything and a limited sync for Airbnb?

2024-12-12T16:45:59-05:00

When you connect to, or add, a property to Airbnb from BrightSide, you may choose to sync everything, or perform a limited sync. What are the differences?

Everything: When you choose to sync “Everything,” BrightSide overwrites all the information for that property in Airbnb. What this means is that BrightSide updates all of the photos, rates, descriptions, name (listing title), summary, “everything,” for that unit in Airbnb. Updates for units go one way, from BrightSide to Airbnb, not the other way around. The exceptions to this are reservations and availability.

IMPORTANT: When you connect to a property already on Airbnb, you MUST completely set up the unit in BrightSide BEFORE toggling on “Activate on Airbnb”. If you do not, BrightSide may delete the photos, change rates, etc., and your unit could display incorrectly on Airbnb. For more information, see Airbnb Integration.

Limited: When you choose a “Limited,” sync, only the reservations, rates, and availability sync with Airbnb. You must manage all the other unit details inside your Airbnb account. This setting may be useful at times, but overall, it underutilizes the benefits and purposes of a property management software like BrightSide.

What is the difference between syncing everything and a limited sync for Airbnb?2024-12-12T16:45:59-05:00
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Software Advice Reviews - 4.9 Stars
Get App - 4.9 Star User Reviews
BrightSide "Best Ease of Use" at Capterra
BrightSide "Best Value" at Capterra
BrightSide: GetApp's "Best Functionality & Features"
BrightSide "Most Recommended" at Software Advice
Software Advice Reviews - 4.9 Stars
Get App Reviews - 4.9 Stars
Sourceforge Reviews
Capterra Best Ease of Use
Capterra Best Value
GetApp: Best Functionality & Features
Software Advice: Most Recommended

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Contact Us

Phone:
Support: (865) 233-3778
Sales: (865) 444-0992

Fax:
(865) 444-0788

Email Tech Support:
support@bookonthebrightside.com

Locations:
523 West Lamar Alexander Pkwy
Suite 5
Maryville, TN 37801

107 Amar Place
Suite 209
Panama City Beach, FL 32413

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