Yes, BrightSide works with a number of credit card processors. Smart Processing, Ascent Payment Solutions, Authorize.net, and Card Connect are just a few of our integration partners.

No, you may not roll two payments into one, single refund. For example, if you received two separate payments of $500.00 each, you may not process a single refund of $1,000.00. You must process two refunds for $500.00 each.

NOTE: When a refund is processed, BrightSide must reference an incoming payment. This security measure is in place to prevent someone from issuing a refund to a card which was not used to make a payment. It also helps reduce fraud by preventing illicit refunds.

To refund a payment made on a credit card:

• Open the reservation where you need to make a refund and go to the “Payments” tab.
• Under “New Payment”, enter the amount you wish to refund in negative terms. For example, -1,000.00.
• In the “Type” dropdown field, select the appropriate credit card where you need to apply the refund. The fields will automatically populate with the card information.
• Click the “Add Payment” button.

WARNING!: Do not try to refund the payment by clicking on the payment and entering a negative amount! This will not process a refund, but will cause the system not to have a payment to refund. You must enter a new payment (negative) by following the instructions above.

See our Knowledge Base article Processing Refunds