To refund a payment made on a credit card:

  • Open the reservation where you need to make a refund and go to the “Payments” tab.
  • Under “New Payment”, enter the amount you wish to refund in negative terms. For example, -1,000.00.
  • In the “Type” dropdown field, select the appropriate credit card where you need to apply the refund. The fields will automatically populate with the card information.
  • Click the “Add Payment” button.

WARNING!: Do not try to refund the payment by clicking on the payment and entering a negative amount! This will not process a refund, but will cause the system not to have a payment to refund. You must enter a new payment (negative) by following the instructions above.

See our Knowledge Base article Processing Refunds