BrightSide Software logo

BrightSide Short Term Rental Software
Do more. Work less.™

Our cloud-based hospitality software is both powerful and easy to use. But more importantly, our support team is here for you, ready to help make your user experience the best it can possibly be.

  1. BrightSide is powerful and easy to use from anywhere you have Internet access.
  2. BrightSide’s API integrates directly with Airbnb, Vrbo, Booking.com, Google Vacation Rentals and others.
  3. BrightSide support responds to email requests in minutes or hours, not days or weeks. No AI, real people.
  4. BrightSide support answers the phone. If we can’t answer, leave a message and we will call you back. Really.
  5. BrightSide is affordable. We do not add charges for features; it’s all included in the subscription.
BrightSide Software logo

BrightSide Short Term Rental Software
Do more. Work less.™

Our cloud-based hospitality software is both powerful and easy to use. But more importantly, our support team is here for you, ready to help make your user experience the best it can possibly be.

  1. BrightSide is powerful and easy to use from anywhere you have Internet access.
  2. BrightSide’s API integrates directly with Airbnb, Vrbo, Booking.com, Google Vacation Rentals and others.
  3. BrightSide support responds to email requests in minutes or hours, not days or weeks. No AI, real people.
  4. BrightSide support answers the phone. If we can’t answer, leave a message and we will call you back. Really.
  5. BrightSide is affordable. We do not add charges for features; it’s all included in the subscription.

I accidentally checked someone out. How do I check them back in?

2024-12-12T16:41:16-05:00

When you check out a guest, it can trigger a number of things. Housekeeping may be notified, departure emails and texts may go out, and there are other possibilities depending on your settings. If you accidentally checked out a guest and need to fix it, you need to contact support. We can get them checked back in for you.

I accidentally checked someone out. How do I check them back in?2024-12-12T16:41:16-05:00

What is the guest portal and how can I use it for my guests?

2023-12-04T09:58:31-05:00

The guest portal is unique to your company and each guest. When a guest books a reservation and receives a confirmation number, they can log into their guest portal to sign the rental agreement, upload their ID, and/or make payments.

Your guest portal can be found at the URL below. Replace the x’s with your account name.

https://xxxxxxxxxxx.bookonthebrightside.com/brightside/portals/guest/

What is the guest portal and how can I use it for my guests?2023-12-04T09:58:31-05:00

One of my units has a new owner, where do I change it?

2024-12-12T13:12:52-05:00

When you need to completely change the owner of a unit, follow these steps:

  • Open the unit in your BrightSide account. Properties > Units > (select the unit).
  • Click on the “Owner” tab.
  • In the right hand column, in the “Owner” block, click the “Change Owner” button.
  • Enter the information for the new owner.
  • Enter the start date and make any other necessary changes on this page.
  • Save it.

NOTE: These steps are for completely changing to a new owner. To edit a current owner, go to Properties > Owners > (select owner).

Tutorial: Change the Unit’s Owner

One of my units has a new owner, where do I change it?2024-12-12T13:12:52-05:00

Does BrightSide have an owner’s portal?

2023-08-15T14:26:14-04:00

Yes, BrightSide provides property owners a portal where they can login and view their account, make reservations for owner stays, see statements, and more.

To locate the owner’s portal for your account, go to Setup > Settings > Units > Owner Portal (tab). A link to your owner’s portal is just below the heading.

Does BrightSide have an owner’s portal?2023-08-15T14:26:14-04:00

How long does it take to get started after I decide to use BrightSide?

2024-05-28T16:44:35-04:00

A lot of variables go into determining a launch date. Here are just a few:

  • How many properties do you have under management?
  • Do we need to build a new website for you or just integrate with an existing site?
  • Are you currently integrated with another property management software provider?
  • Do you have current reservations we need to import?
  • Are you already listing on Airbnb, Vrbo, Booking.com, or other OTAs?
  • Do we have other companies in front of you waiting to launch?

All of these questions, and more, will determine how soon we can launch your BrightSide account. Having said that, from decision to launch usually takes anywhere from four to six weeks, give or take. We are a small company and choose to do a good job and grow slowly.

How long does it take to get started after I decide to use BrightSide?2024-05-28T16:44:35-04:00

What are the customer support hours?

2023-08-03T13:50:35-04:00

Customer Support for BrightSide answers the phone and responds to email during these hours:

  • Monday: 9:00 to 10:30 AM and 12:00 to 5:00 PM (Eastern Time). We have a company-wide meeting every Monday morning from 10:30 to 12:00 and do not answer phones or email during this time.
  • Tuesday thru Friday: 9:00 AM to 5:00 PM (Eastern Time)
  • Saturday: Closed
  • Sunday: Closed
What are the customer support hours?2023-08-03T13:50:35-04:00

Do you charge a fee for customer support?

2023-07-14T11:28:07-04:00

No, we do not charge an additional fee for basic customer support, it is included in the monthly subscription. We only charge a fee if you request custom code or something beyond basic support. For example, if you ask us to do something that you should/could do, but do not want to do, we reserve the right to charge you for our time providing the service.

Agreements are available for clients who want us to maintain their website, provide marketing services, and more.

Do you charge a fee for customer support?2023-07-14T11:28:07-04:00

What is the best way to contact support, a phone call or an email?

2024-12-12T16:42:27-05:00

1. The VERY BEST way to contact customer support is via email. Why?

  • Emails to customer support automatically create a new Support Request in our system where it is reviewed and assigned to someone.
  • Email provides written documentation and automatically becomes part of the Support Request.
  • We can quickly respond and provide updates when the request is completed within the Support Request.
  • Our support email address is support@bookonthebrightside.com.

2. Use our contact support form. This form works just like email, but you do not have a copy.

3. Call customer support and speak to a live person (unless we are busy speaking with someone already). We are happy to take your call at (865) 233-3778.

What is the best way to contact support, a phone call or an email?2024-12-12T16:42:27-05:00

What should I expect from customer support?

2023-07-17T15:44:45-04:00

Our staff works diligently to provide the best customer support in the industry. Even so, BrightSide is software that you use yourself. Our support team is here to correct problems, guide you when needed, and/or do something you cannot do.

So what can you expect from BrightSide’s customer support? As a general rule, we follow these guidelines. However, depending on the contract you have with us, it could be slightly different.

What we do:

  • A real person answers the phone, answers your questions, and if needed, enters a support request.
  • Respond to emails asking for assistance.
  • Provide guidance in how to use BrightSide.
  • When a client makes a mistake and needs help correcting it, we come along side them and show them how to fix it or, if needed, do it for them.
  • Provide assistance on the backend for things clients cannot do from their BrightSide account.

What we DO NOT do:

  • Everyday tasks that can, and should, be done by the user. While we are here to support you, BrightSide software is intended to be utilized by the end user.

NOTE: This is not a comprehensive list of what we do and do not do; it is provided to give a general idea.

What should I expect from customer support?2023-07-17T15:44:45-04:00
BrightSide Software logo
Software Advice Reviews - 4.9 Stars
Get App - 4.9 Star User Reviews
BrightSide "Best Ease of Use" at Capterra
BrightSide "Best Value" at Capterra
BrightSide: GetApp's "Best Functionality & Features"
BrightSide "Most Recommended" at Software Advice
Software Advice Reviews - 4.9 Stars
Get App Reviews - 4.9 Stars
Sourceforge Reviews
Capterra Best Ease of Use
Capterra Best Value
GetApp: Best Functionality & Features
Software Advice: Most Recommended

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Contact Us

Phone:
Support: (865) 233-3778
Sales: (865) 444-0992

Fax:
(865) 444-0788

Email Tech Support:
support@bookonthebrightside.com

Locations:
523 West Lamar Alexander Pkwy
Suite 5
Maryville, TN 37801

107 Amar Place
Suite 209
Panama City Beach, FL 32413

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