No, we do not charge an additional fee for basic customer support, it is included in the monthly subscription. We only charge a fee if you request custom code or something beyond basic support. For example, if you ask us to do something that you should/could do, but do not want to do, we reserve the right to charge you for our time providing the service.
Agreements are available for clients who want us to maintain their website, provide marketing services, and more.
