BrightSide Software logo

BrightSide Short Term Rental Software
Do more. Work less.™

Our cloud-based hospitality software is both powerful and easy to use. But more importantly, our support team is here for you, ready to help make your user experience the best it can possibly be.

  1. BrightSide is powerful and easy to use from anywhere you have Internet access.
  2. BrightSide’s API integrates directly with Airbnb, Vrbo, Booking.com, Google Vacation Rentals and others.
  3. BrightSide support responds to email requests in minutes or hours, not days or weeks. No AI, real people.
  4. BrightSide support answers the phone. If we can’t answer, leave a message and we will call you back. Really.
  5. BrightSide is affordable. We do not add charges for features; it’s all included in the subscription.
BrightSide Software logo

BrightSide Short Term Rental Software
Do more. Work less.™

Our cloud-based hospitality software is both powerful and easy to use. But more importantly, our support team is here for you, ready to help make your user experience the best it can possibly be.

  1. BrightSide is powerful and easy to use from anywhere you have Internet access.
  2. BrightSide’s API integrates directly with Airbnb, Vrbo, Booking.com, Google Vacation Rentals and others.
  3. BrightSide support responds to email requests in minutes or hours, not days or weeks. No AI, real people.
  4. BrightSide support answers the phone. If we can’t answer, leave a message and we will call you back. Really.
  5. BrightSide is affordable. We do not add charges for features; it’s all included in the subscription.

Is there a shortcut to my listing on Vrbo?

2023-08-30T11:21:52-04:00

Yes, click on the Vrbo tab in your unit and scroll to the bottom of the page. The status of your property (Active) will be in large letters. Below that you will see the Listing ID, a series of numbers and letters. Click on the number and a new window will open and take you to your Vrbo listing.

Is there a shortcut to my listing on Vrbo?2023-08-30T11:21:52-04:00

I updated my listing in BrightSide, but Vrbo did not update. Why?

2023-09-13T09:23:48-04:00

Vrbo does not update in real time. They do not immediately update your property listings when you make changes in BrightSide. Vrbo only requests information from our servers once every 24 hours, usually late at night. After receiving the new data, they begin updating properties, which may take an additional 12 hours. This delay is due to the way Vrbo implements their updates, it is not due to BrightSide doing anything incorrectly.

I updated my listing in BrightSide, but Vrbo did not update. Why?2023-09-13T09:23:48-04:00

A payment from Booking.com did not process? Any ideas why?

2023-07-18T14:50:10-04:00

Most credit card processors require a billing address in order to process a payment. However, Booking.com does not require the guests to enter the billing address when making a reservation. Most of the time, the end result is a declined transaction with an error code of: Required Field Not Supplied. You can see the error code in the reservation under the “Notes” tab.

If the guest did not provide a billing address through Booking.com, you should contact them for the missing information and then process the payment again. You may also create an entirely new payment.

A payment from Booking.com did not process? Any ideas why?2023-07-18T14:50:10-04:00
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