BrightSide Software logo

BrightSide Short Term Rental Software
Do more. Work less.™

Our cloud-based hospitality software is both powerful and easy to use. But more importantly, our support team is here for you, ready to help make your user experience the best it can possibly be.

  1. BrightSide is powerful and easy to use from anywhere you have Internet access.
  2. BrightSide’s API integrates directly with Airbnb, Vrbo, Booking.com, Google Vacation Rentals and others.
  3. BrightSide support responds to email requests in minutes or hours, not days or weeks. No AI, real people.
  4. BrightSide support answers the phone. If we can’t answer, leave a message and we will call you back. Really.
  5. BrightSide is affordable. We do not add charges for features; it’s all included in the subscription.
BrightSide Software logo

BrightSide Short Term Rental Software
Do more. Work less.™

Our cloud-based hospitality software is both powerful and easy to use. But more importantly, our support team is here for you, ready to help make your user experience the best it can possibly be.

  1. BrightSide is powerful and easy to use from anywhere you have Internet access.
  2. BrightSide’s API integrates directly with Airbnb, Vrbo, Booking.com, Google Vacation Rentals and others.
  3. BrightSide support responds to email requests in minutes or hours, not days or weeks. No AI, real people.
  4. BrightSide support answers the phone. If we can’t answer, leave a message and we will call you back. Really.
  5. BrightSide is affordable. We do not add charges for features; it’s all included in the subscription.

How long does it take a new listing to go live on Vrbo?

2024-12-12T16:15:23-05:00

Vrbo reviews all new listings for accuracy then approves them for publication. According to Vrbo, this manual process takes an average of 48 hours. In our experience, anything less than 48 hours is an exception with the actual time frame closer to 72 hours.

Read the Connect a Unit to Vrbo Knowledge Base Article

How long does it take a new listing to go live on Vrbo?2024-12-12T16:15:23-05:00

How Do I Move Money Out of Escrow from Cancelled Reservations?

2023-12-06T10:55:58-05:00

When a reservation is cancelled, you may refund all or part of the monies received. The money you keep is placed in escrow within BrightSide and is not counted as earned income. Once you move it out of escrow it becomes earned income. Move it by navigating to the following page:

Management > Payout Cancellations

How Do I Move Money Out of Escrow from Cancelled Reservations?2023-12-06T10:55:58-05:00

Can I Initiate Direct Deposit Payments to Owners in BrightSide?

2023-12-04T16:25:00-05:00

You can enter and store an owner’s bank account information in BrightSide, but you cannot initiate direct deposits from within our software. However, after you close out the month, you may export a NACHA file and upload it to your bank. Your bank will use the payment information in the NACHA file to initiate direct deposits. The NACHA file includes the owners’ names, bank account information, and payment amounts. You can pay all owners from a single NACHA file.

Can I Initiate Direct Deposit Payments to Owners in BrightSide?2023-12-04T16:25:00-05:00

When Do I Run “Calculate Month”?

2023-12-04T16:09:01-05:00

When you are ready to close out the month, run the “Calculate Month” command. “Calculate Month” scans all of your reservations and prepares your accounts to be closed for the month. This allows you to run reports with accurate data. This command can be run as often as you like.

When Do I Run “Calculate Month”?2023-12-04T16:09:01-05:00

What is TCR Registration and Why Do I Need It?

2023-09-12T09:40:54-04:00

Using text messages (SMS and MMS) to communicate with business customers just got a little more complicated. The FCC allows wireless carriers to regulate these messages. So to help the carriers accomplish this, and to ensure legitimate texts are arriving at their intended destination, registration processes were created. Watch this video, shared by Ring Central, to see what the process entails.

What is TCR Registration

What is TCR Registration and Why Do I Need It?2023-09-12T09:40:54-04:00

Which report shows the discount codes that were used during a certain date range?

2024-12-12T13:11:16-05:00

The “Booking Discount Analysis” report provides a list of discount codes used during a specific date range and the reservations to which they were applied. You can sort by booking or arrival date and stay length. You can see how many bookings used the code, average nights, and the gross revenue for each code.

Marketing > Reports > Booking Discount Analysis

Learn how to create discounts Utilizing Specials.

Which report shows the discount codes that were used during a certain date range?2024-12-12T13:11:16-05:00

Does the balance due reminder automatically send to guest who have fully paid their balance?

2023-08-29T14:26:55-04:00

No, guests who do not have a balance due will not receive a balance due reminder email. However, you must set the condition for the email to send in correlation with a balance due date.

For example, set the condition to send when “Balance Due” or “x Days Before the Balance Due Date at xx:xx am/pm.” If you set it to send “30 Days Before Arrival” they WILL receive the email, because it is not associated with the balance due date.

Does the balance due reminder automatically send to guest who have fully paid their balance?2023-08-29T14:26:55-04:00

Can I rearrange the order of my units in BrightSide?

2023-08-29T14:29:56-04:00

Yes, you can rearrange the order of your units in BrightSide, if you take a few minutes to set it up properly. The default setting sorts units in alphabetical order using the name of the unit. However, each unit has a place to add a code for that property. You may assign an alpha/numeric value to each unit in the “Code” field, then sort the “Code” column.

For example, if you have ten units, assign them numerical values of 1-10 in the order you want them to appear. If you prefer using the alphabet, you may assign letters to each unit in the order you want them to sort, i.e.: A-Z. Then sort the column.

Can I rearrange the order of my units in BrightSide?2023-08-29T14:29:56-04:00
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