New Features & Updates

Added an owner contract “end date” field for units. You no longer need to block dates using maintenance blocks when a unit leaves the program.
Added the ability to pay owners utilizing an alternate bank account when they own multiple units and require a separate payment for each.
Added the ability to change the name on a credit card payment after it has been processed. Permission based.
Updated the API so “Guest Comments” can be pushed out to SmokyMountains.com and other websites.
Updated header in Vrbo message threads to include the guest name in some threads where it was missing.
Added the ability to select “All” on the “Checkin List” so you may check in everyone with just two clicks.
Updated guest letter conditions to enforce all required documents received.
Added the ability to turn on and off Vrbo, Airbnb, and Booking.com messaging.
Added the ability to edit the cleaning log.
Added review integration to Google Vacation Rentals listings.

Bug Fixes & Performance Improvements

Fixed a minor bug with the Extend Stay button.
Updated the server processing so photo resizing does not cause BrightSide to load slowly.
Fixed a bug where the default “State” value in the credit card screen caused a “Declined” status when making a payment in the guest portal.
Fixed a bug where the Vrbo messages had incorrect time stamp.
Fixed a bug where clicking “balance” did not enter the correct amount in the payments tab.
Fixed the Breezeway sync so it correctly updated when a reservation is moved.
We are currently working on some behind the scenes updates to improve the speed and performance of BrightSide.

Support Requests Since July 15, 2024

Completed and closed 298 support requests.
Answered 676 incoming support emails.
Answered 195 support phone calls and provided assistance.
Returned 100 support phone calls.