New Features & Updates

• Added an owner contract “end date” field for units. You no longer need to block dates using maintenance blocks when a unit leaves the program.
• Added the ability to pay owners utilizing an alternate bank account when they own multiple units and require a separate payment for each.
• Added the ability to change the name on a credit card payment after it has been processed. Permission based.
• Updated the API so “Guest Comments” can be pushed out to SmokyMountains.com and other websites.
• Updated header in Vrbo message threads to include the guest name in some threads where it was missing.
• Added the ability to select “All” on the “Checkin List” so you may check in everyone with just two clicks.
• Updated guest letter conditions to enforce all required documents received.
• Added the ability to turn on and off Vrbo, Airbnb, and Booking.com messaging.
• Added the ability to edit the cleaning log.
• Added review integration to Google Vacation Rentals listings.

Bug Fixes & Performance Improvements

• Fixed a minor bug with the Extend Stay button.
• Updated the server processing so photo resizing does not cause BrightSide to load slowly.
• Fixed a bug where the default “State” value in the credit card screen caused a “Declined” status when making a payment in the guest portal.
• Fixed a bug where the Vrbo messages had incorrect time stamp.
• Fixed a bug where clicking “balance” did not enter the correct amount in the payments tab.
• Fixed the Breezeway sync so it correctly updated when a reservation is moved.
• We are currently working on some behind the scenes updates to improve the speed and performance of BrightSide.

Support Requests Since July 15, 2024

• Completed and closed 298 support requests.
• Answered 676 incoming support emails.
• Answered 195 support phone calls and provided assistance.
• Returned 100 support phone calls.