The BrightSide development team is committed to improving the performance, features, and user experience of our software. These are just some of the improvements we made over the past seven weeks.

New Features & Updates

  • Migrated photos to cloud storage allowing for faster response times.
  • Updated the owner portal to support other stay types.
  • Added the ability to include reservation information in the guest export.
  • Added the ability to show vacant units on the on-call report.
  • Added options to include access details and guest information on Cleaning Arrival/Departure Report.
  • Updated our Operto integration.
  • Updated our smart lock integrations.
  • Added the ability to archive and approve or un-approve Booking.com reviews.
  • Consolidated numerous permissions to enable easier permissions management.
  • Added [Reservation Notes] replacement field to guest letters.
  • Added owner email to unit info screen.
  • Added support for assigning a markup fee to a website domain.
  • Added dashboard widget for reservations posting after contract ends.
  • Added ability to easily duplicate a special.

Bug Fixes & Performance Improvements

  • Fixed a bug where an imported reservation had a cancellation date improperly stored.
  • Fixed a bug where the former owner’s banking information was not deleted when the owner was changed.
  • Fixed a server storage issue causing thumbnail images to not load.
  • Fixed a bug in the guest portal’s credit card payment field where a space, or an invalid character, in the amount field caused an error.
  • Fixed a bug with the Extend Stay button where it added a Special automatically.
  • Fixed a bug where cancellations by a reservationist requiring a manager’s approval were not cancelled in Breezeway.
  • Fixed a bug in the demo’s cleaning log script.
  • Fixed a bug where the bulk rate editor did not fire rate changed events for the units updated.
  • Fixed a bug where Airbnb messages did not send.
  • Fixed a bug where the unread messages would not clear from the home screen.
  • Fixed a bug causing Booking.com messages not to sync.
  • Fixed a bug in a direct deposit report.
  • Fixed a bug where clicking the “Change Owner” button in a unit, did not allow you to save the new owner’s information, if there was not a former owner.
  • Fixed a bug where channel messages were not logged.
  • Fixed a bug where a duplicate was being created when adding a new stay type.
  • Updated unit occupancy report to consider dates outside of contracts as blocked.
  • Replaced “cabin” in labels/text with more generic terms

Support Requests Since September 9, 2024

  • Completed and closed 281 support requests.
  • Answered 719 incoming support emails.
  • Answered 164 support phone calls and provided assistance.
  • Returned 106 support phone calls.