New Features & Updates

Added an owner contract “end date” field for units. You no longer need to block dates using maintenance blocks when a unit leaves the program.
Added the ability to pay owners utilizing an alternate bank account when they own multiple units and require a separate payment for each.
Added the ability to change the name on a credit card payment after it has been processed. Permission based.
Updated the API so “Guest Comments” can be pushed out to SmokyMountains.com and other websites.
Updated header in Vrbo message threads to include the guest name in some threads where it was missing.
Added the ability to select “All” on the “Checkin List” so you may check in everyone with just two clicks.
Updated guest letter conditions to enforce all required documents received.
Added the ability to turn on and off Vrbo, Airbnb, and Booking.com messaging.
Added the ability to edit the cleaning log.
Added review integration to Google Vacation Rentals listings.

Bug Fixes & Performance Improvements

Fixed a minor bug with the Extend Stay button.
Updated the server processing so photo resizing does not cause BrightSide to load slowly.
Fixed a bug where the default “State” value in the credit card screen caused a “Declined” status when making a payment in the guest portal.
Fixed a bug where the Vrbo messages had incorrect time stamp.
Fixed a bug where clicking “balance” did not enter the correct amount in the payments tab.
Fixed the Breezeway sync so it correctly updated when a reservation is moved.
We are currently working on some behind the scenes updates to improve the speed and performance of BrightSide.

Support Requests Since July 15, 2024

Completed and closed 298 support requests.
Answered 676 incoming support emails.
Answered 195 support phone calls and provided assistance.
Returned 100 support phone calls.

The August Release Notes are just a few highlights of the many improvements and updates we made to BrightSide since June 17th.

New Features & Updates

Updated API between BrightSide and texting carrier
Updated Google Vacation Rentals Rate Season Restrictions
Updated the BrightSide API
Completed new integration with Breezeway
Added the ability to reauthorize Airbnb connection
Finalized Operto integration
Added ResortCleaning maintenance integration
Added ability to edit the cleaning log
Added a default setting for credit card fees
Added ability to turn on/off Vrbo messages
Add the ability to add the scheduled date to work orders
Added ability to automatically check in/out guests
Added Mailchimp integration

Bug Fixes & Performance Improvements

Fixed a bug that did not mark the new unit dirty when moving an Airbnb reservation to a new unit
Fixed a bug that prevented the inclusion of phone numbers in Airbnb guests’ file when exporting “Guest Mailing List CSV”
Fixed a bug that caused Vrbo messages to be duplicated in the messaging thread
Fixed a bug causing BrightSide to load slowly
Fixed a bug where the cleaner schedule was not saving
Fixed a bug with Breezeway causing reservations not to sync properly when moved to another unit
Fixed a bug where newly uploaded unit photos were being rearranged

Support Requests Since June 17, 2024

Completed and closed 380 support requests
Answered 1157 incoming support emails
Answered 196 support phone calls and provided assistance
Returned 124 support phone calls