Whimstay

Whimstay is an online travel agency with a focus on providing travelers discounted last minute bookings. Whimstay charges a 5-10% traveler service fee and a 3-5% host fee. Guests expect to pay less than with Airbnb or Vrbo.

• Steps to Integration
• Common Questions

Whimstay

• Sign up with Whimstay and select BrightSide as your PMS from the dropdown menu during the process.

BrightSide

Navigate to: Setup > Settings > Integration Partners > Whimstay Settings

• Generate an API key in BrightSide by clicking the blue “Create API Key” button.

Whimstay

• Copy the API key you created in BrightSide, and your domain, and forward it to your Whimstay account manager.

NOTE: From this point going forward, all of your Whimstay listings and settings will be managed within your Whimstay account. However, changing the settings in Whimstay does not impact your settings in BrightSide.

Q: Do I have to set up my Whimstay account all by myself?
A: No, Whimstay assigns a dedicated account manager to help you set it up.

Q: Does Whimstay discount stays no matter when the guest books and stays?
A: No, Whimstay offers discounts for bookings made within the last 29 days of a 330 day booking window.

Q: Can I set my cancellation policies for Whimstay in BrightSide?
A: No, Whimstay provides four cancellation policies from which you can choose in Whimstay.

Q: Do I remain the merchant of record for bookings made through Whimstay?
A: No, Whimstay is the merchant of record, collecting payments on your behalf at the time of booking. However, according to Whimstay’s Terms and Conditions, “When a Traveler makes a booking for a Property via the Whimstay Platform (“Booking”) they are entering into a contract directly with you.”

Q: When do I get paid by Whimstay?
A: Whimstay initiates the payout 24 hours after the guest checks in.

Q: Does Whimstay sync payouts to BrightSide?
A: No, payouts made to you by Whimstay must be manually entered into the reservation in BrightSide.