BrightSide Software logo

BrightSide Short Term Rental Software
Do more. Work less.™

Our cloud-based hospitality software is both powerful and easy to use. But more importantly, our support team is here for you, ready to help make your user experience the best it can possibly be.

  1. BrightSide is powerful and easy to use from anywhere you have Internet access.
  2. BrightSide’s API integrates directly with Airbnb, Vrbo, Booking.com, Google Vacation Rentals and others.
  3. BrightSide support responds to email requests in minutes or hours, not days or weeks. No AI, real people.
  4. BrightSide support answers the phone. If we can’t answer, leave a message and we will call you back. Really.
  5. BrightSide is affordable. We do not add charges for features; it’s all included in the subscription.
BrightSide Software logo

BrightSide Short Term Rental Software
Do more. Work less.™

Our cloud-based hospitality software is both powerful and easy to use. But more importantly, our support team is here for you, ready to help make your user experience the best it can possibly be.

  1. BrightSide is powerful and easy to use from anywhere you have Internet access.
  2. BrightSide’s API integrates directly with Airbnb, Vrbo, Booking.com, Google Vacation Rentals and others.
  3. BrightSide support responds to email requests in minutes or hours, not days or weeks. No AI, real people.
  4. BrightSide support answers the phone. If we can’t answer, leave a message and we will call you back. Really.
  5. BrightSide is affordable. We do not add charges for features; it’s all included in the subscription.

Can I rearrange the order of my units in BrightSide?

2023-08-29T14:29:56-04:00

Yes, you can rearrange the order of your units in BrightSide, if you take a few minutes to set it up properly. The default setting sorts units in alphabetical order using the name of the unit. However, each unit has a place to add a code for that property. You may assign an alpha/numeric value to each unit in the “Code” field, then sort the “Code” column.

For example, if you have ten units, assign them numerical values of 1-10 in the order you want them to appear. If you prefer using the alphabet, you may assign letters to each unit in the order you want them to sort, i.e.: A-Z. Then sort the column.

Can I rearrange the order of my units in BrightSide?2023-08-29T14:29:56-04:00

One of my units has a new owner, where do I change it?

2024-02-13T14:20:38-05:00

When you need to completely change the owner of a unit, follow these steps:

  • Open the unit in your BrightSide account. Properties > Units > (select the unit).
  • Click on the “Owner” tab.
  • In the right hand column, in the “Owner” block, click the “Change Owner” button.
  • Enter the information for the new owner.
  • Enter the start date and make any other necessary changes on this page.
  • Save it.

NOTE: These steps are for completely changing to a new owner. To edit a current owner, go to Properties > Owners > (select owner).

Tutorial: Change the Unit’s Owner

One of my units has a new owner, where do I change it?2024-02-13T14:20:38-05:00

Does BrightSide have an owner’s portal?

2023-08-15T14:26:14-04:00

Yes, BrightSide provides property owners a portal where they can login and view their account, make reservations for owner stays, see statements, and more.

To locate the owner’s portal for your account, go to Setup > Settings > Units > Owner Portal (tab). A link to your owner’s portal is just below the heading.

Does BrightSide have an owner’s portal?2023-08-15T14:26:14-04:00

How are the website summary and website description used?

2023-06-29T11:17:52-04:00

Website Summary: Enter a brief description of the property, under 500 characters. The summary will be used on your website to provide a basic introduction to the property. This is used when an excerpt is needed. The website summary is also used on Airbnb.

Website Description: Enter a lengthy description of the property, as much as 10,000 characters. The description is where you may go into details describing the property. Tell your guests all about the unit. You can describe the kitchen, bedrooms, games rooms, patio, and just about anything the guest might be interested in knowing. This is where you draw them in. The website description will be used on your website and the OTA’s, if you are integrated with them.

To learn more about adding a unit/property to BrightSide, go to the Adding Units (Properties) tutorial.

How are the website summary and website description used?2023-06-29T11:17:52-04:00

Why are the Airbnb, Vrbo, and Booking.com tabs missing from my unit’s dashboard?

2023-08-30T11:48:15-04:00

The Airbnb, Vrbo, and Booking.com tabs do not appear on your unit’s dashboard until you connect your BrightSide account to Airbnb, Vrbo, and Booking.com.

Why are the Airbnb, Vrbo, and Booking.com tabs missing from my unit’s dashboard?2023-08-30T11:48:15-04:00

Where do I edit the current unit owner’s name?

2024-02-13T14:23:05-05:00

If you need to edit the current unit owner’s name, after you have saved it, you must go to Properties > Owners, then select the owner you need to edit. You may also edit the name, address, phone, email, and more from this screen. When you edit the owner’s details, it will change the information for all the units owned by this owner.

Tutorial: Edit the Current Unit Owner’s Information

IMPORTANT: DO NOT click on the “Change Owner” button in the unit’s “Owner” tab in an attempt to edit the owner’s name. This is not an edit function, but will lead you to change the owner entirely and will create a completely new owner. Doing this will end the current owner’s contract date, and cause earnings reports for the owner to end, etc. A new owner will be created, even if it is the same name, address, etc. This is irreversible by the user.

Where do I edit the current unit owner’s name?2024-02-13T14:23:05-05:00

What image sizes do I need to upload for my units?

2023-06-29T10:59:14-04:00

Image sizes vary for different online travel agencies. We recommend uploading images no smaller than 1920 x 1080. Airbnb rejects images smaller than 1920 x 1080 and will place a unit in inactive status until the photos are corrected. Photos larger than this size work as well. When necessary, BrightSide automatically optimizes images to smaller sizes for your website.

What image sizes do I need to upload for my units?2023-06-29T10:59:14-04:00
BrightSide Software logo
Software Advice Reviews - 4.9 Stars
Get App - 4.9 Star User Reviews
BrightSide "Best Ease of Use" at Capterra
BrightSide "Best Value" at Capterra
BrightSide: GetApp's "Best Functionality & Features"
BrightSide "Most Recommended" at Software Advice
Software Advice Reviews - 4.9 Stars
Get App Reviews - 4.9 Stars
Capterra Best Ease of Use
Capterra Best Value
GetApp: Best Functionality & Features
Software Advice: Most Recommended

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Contact Us

Phone:
Support: (865) 233-3778
Sales: (865) 444-0992

Fax:
(865) 444-0788

Email Tech Support:
support@bookonthebrightside.com

Locations:
523 West Lamar Alexander Pkwy
Suite 5
Maryville, TN 37801

107 Amar Place
Suite 209
Panama City Beach, FL 32413

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