When you check out a guest, it can trigger a number of things. Housekeeping may be notified, departure emails and texts may go out, and there are other possibilities depending on your settings. If you accidentally checked out a guest and need to fix it, you need to contact support. We can get them checked back in for you.

The guest portal is unique to your company and each guest. When a guest books a reservation and receives a confirmation number, they can log into their guest portal to sign the rental agreement, upload their ID, and/or make payments.

Your guest portal can be found at the URL below. Replace the x’s with your account name.

https://xxxxxxxxxxx.bookonthebrightside.com/brightside/portals/guest/

Yes, you may block guests from booking a reservation that arrives or departs on specific days of the year. For example, if you do not want guests to be able to check in or check out on Christmas Day, you can restrict that day. BrightSide allows you to restrict a check-in, check-out, or both, on any day of the year.

This setting does not prevent a reservation from including a restricted day in the stay. It only prevents them from checking in or out on that day.

Yes, you may block someone from completing an online reservation for same day arrivals. BrightSide is flexible, allowing you to block online reservations for any number of hours or days before arrival.

This setting does not prevent you from taking a reservation for a same day arrival by phone or in person. It only impacts online reservations.