When you connect a property to Airbnb for the first time, the unit’s data syncs nearly in real time. However, the photos may take a while to fully sync. When there is a problem with the photos, it is usually at this point that Airbnb shows an error message. If this happens, wait five to ten minutes and refresh the page. If Airbnb still shows an error, follow these steps:

1. In BrightSide, toggle off “Activate on Airbnb” in the Airbnb tab and “Save” it. Wait one minute and go to step two.
2. Toggle on “Activate on Airbnb”  and “Save” it.
3. Refresh the unit page to see if it the status has been changed to “approved” at the bottom of the Airbnb tab.
4. If it is still inactive, go to your Airbnb account and see if it is active.

These steps usually correct any syncing issues with the photos. NOTE: make sure your photos are at least 1920 x 1080 or Airbnb will reject them.

• Character Limit: Airbnb allows you to have up to 50 characters in the unit’s name. Airbnb says, “Short titles work best”. For mobile devices, Airbnb shows the first 32 characters. Place the most important information at the beginning of your listing title (name).
• Capitalization: Airbnb does not allow ALL CAPS in the unit’s name. DO NOT do this: NEW REMODEL, GREAT VIEWS! You may use all caps for abbreviations, like TYS Airport. Airbnb recommends using sentence structure when writing your listing title rather than short snippets.
• Multiple Characters: Airbnb does not allow multiple characters in succession, unless it is part of a word. For example, you may use “Grill”, but you may not use “Grill!!”. Two exclamation points violates their policy of multiple characters in a row.

NOTE: You may be in violation of one or more of these guidelines and your property is still active on Airbnb. However, Airbnb may be penalizing you for not updating the listing title and not showing your property as often as you want.