Slim CD is still experiencing intermittent processing issues even though they are reporting some improvement. We noticed that some payments are being processed, but many are still failing. The two companies we work with that provide Slim CD are both offering alternative temporary processing solutions. To ensure that this is set up before the weekend, if you want to pursue either of these options, please act now. Neither of these options are perfect, but they allow you to continue to take reservations and receive payments. If you have any questions, please let us know.

Smart Processing Account Holders

In order to meet the needs of BrightSide users, Smart Processing set up an alternative processing solution with Converge First Aid. Converge First Aid and Slim CD are both owned by Elavon, so the setup is fairly quick to implement. If you would like to explore this option, you may reach out to Smart Processing directly at (865) 446-2255.

Ascent Payment Solutions Account Holders

For clients using Slim CD through Ascent Payment Solutions (APS), their alternative processor is Authorize.net. BrightSide already integrates with this payment  gateway, so if you would like to temporarily switch to them, please contact APS at 888-721-9301 or clientsuccess@ascentpaymentsolutions.com. They will start the process and then inform us when it is ready to implement on our end.