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Short Term Vacation Rental Software
Hospitality PMS

Our cloud-based hospitality software is both powerful and easy to use. But more importantly, our support team is here for you, ready to help make your user experience the best it can possibly be.

  1. BrightSide is powerful and easy to use from anywhere you have Internet access.
  2. BrightSide’s API integrates directly with Airbnb, Vrbo, Booking.com, Google Vacation Rentals and others.
  3. BrightSide support responds to email requests in minutes or hours, not days or weeks. No AI, real people.
  4. BrightSide support answers the phone. If we can’t answer, leave a message and we will call you back. Really.
  5. BrightSide is affordable. We do not add charges for features; it’s all included in the subscription.

How long does it take to get started after I decide to use BrightSide?

2024-05-28T16:44:35-04:00

A lot of variables go into determining a launch date. Here are just a few:

  • How many properties do you have under management?
  • Do we need to build a new website for you or just integrate with an existing site?
  • Are you currently integrated with another property management software provider?
  • Do you have current reservations we need to import?
  • Are you already listing on Airbnb, Vrbo, Booking.com, or other OTAs?
  • Do we have other companies in front of you waiting to launch?

All of these questions, and more, will determine how soon we can launch your BrightSide account. Having said that, from decision to launch usually takes anywhere from four to six weeks, give or take. We are a small company and choose to do a good job and grow slowly.

How long does it take to get started after I decide to use BrightSide?2024-05-28T16:44:35-04:00

What should I expect from customer support?

2023-07-17T15:44:45-04:00

Our staff works diligently to provide the best customer support in the industry. Even so, BrightSide is software that you use yourself. Our support team is here to correct problems, guide you when needed, and/or do something you cannot do.

So what can you expect from BrightSide’s customer support? As a general rule, we follow these guidelines. However, depending on the contract you have with us, it could be slightly different.

What we do:

  • A real person answers the phone, answers your questions, and if needed, enters a support request.
  • Respond to emails asking for assistance.
  • Provide guidance in how to use BrightSide.
  • When a client makes a mistake and needs help correcting it, we come along side them and show them how to fix it or, if needed, do it for them.
  • Provide assistance on the backend for things clients cannot do from their BrightSide account.

What we DO NOT do:

  • Everyday tasks that can, and should, be done by the user. While we are here to support you, BrightSide software is intended to be utilized by the end user.

NOTE: This is not a comprehensive list of what we do and do not do; it is provided to give a general idea.

What should I expect from customer support?2023-07-17T15:44:45-04:00

Does BrightSide charge extra for add-on features to our account?

2023-06-30T12:23:18-04:00

No, BrightSide does not upcharge, or charge an additional fee to use the features of our software. The subscription fee includes all of the features BrightSide offers, including email and texting.

NOTE: We currently do not charge for email, texting, or the phone number required to send texts. However, we reserve the right to charge a fee when if and when it becomes necessary.

Does BrightSide charge extra for add-on features to our account?2023-06-30T12:23:18-04:00

Who are your integration partners?

2023-12-04T09:49:23-05:00

BrightSide has a number of integration partners, from online travel agencies to credit card processors. We can add partners when needed to make your property management experience better.

Some of our partners include, Airbnb, Vrbo, Booking.com, Whimstay, Red Awning, Resort Cleaning, Wheelhouse, Beyond Pricing, PriceLabs, KeyData, Smart Processing, Xplorie, Ascent Payment Solutions, PointCentral, dorma kaba, and many more.

Who are your integration partners?2023-12-04T09:49:23-05:00

Does BrightSide have a set-up or other startup fees?

2024-03-21T15:14:26-04:00

Setup Fee: BrightSide charges a one time set-up fee of $600.00. This fee covers installation, setup, and training.

Data Conversion: If you are using another reservation software, we can almost always convert your data and import it into BrightSide. This allows you to keep your guest’s information, reservations, and financial history, without manually copying and pasting. Pricing is based on hours required. The fee for this service is generally from $1,500 to $3,000.

Website Integration: We can help integrate BrightSide into your website. Contact us for a quote.

Does BrightSide have a set-up or other startup fees?2024-03-21T15:14:26-04:00
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