Short Term Vacation Rental Software
Hospitality PMS

Yes, you can change the deposit policies and balance due policies in your BrightSide settings. The system is very flexible and allows you to collect a deposit when the reservation is made or at a later date. Choose when the balance is due, as much as 90 days before arrival, and BrightSide can send a reminder email or text.

If you want to have several deposit policies, so you can apply them to different units, you may do so. You may also have a number of balance due policies.

Yes, BrightSide works with a number of credit card processors. Smart Processing, Ascent Payment Solutions, Authorize.net, and Card Connect are just a few of our integration partners.

No, you may not roll two payments into one, single refund. For example, if you received two separate payments of $500.00 each, you may not process a single refund of $1,000.00. You must process two refunds for $500.00 each.

NOTE: When a refund is processed, BrightSide must reference an incoming payment. This security measure is in place to prevent someone from issuing a refund to a card which was not used to make a payment. It also helps reduce fraud by preventing illicit refunds.

To refund a payment made on a credit card:

• Open the reservation where you need to make a refund and go to the “Payments” tab.
• Under “New Payment”, enter the amount you wish to refund in negative terms. For example, -1,000.00.
• In the “Type” dropdown field, select the appropriate credit card where you need to apply the refund. The fields will automatically populate with the card information.
• Click the “Add Payment” button.

WARNING!: Do not try to refund the payment by clicking on the payment and entering a negative amount! This will not process a refund, but will cause the system not to have a payment to refund. You must enter a new payment (negative) by following the instructions above.