Our staff works diligently to provide the best customer support in the industry. Even so, BrightSide is software that you use yourself. Our support team is here to correct problems, guide you when needed, and/or do something you cannot do.
So what can you expect from BrightSide’s customer support? As a general rule, we follow these guidelines. However, depending on the contract you have with us, it could be slightly different.
What we do:
- A real person answers the phone, answers your questions, and if needed, enters a support request.
- Respond to emails asking for assistance.
- Provide guidance in how to use BrightSide.
- When a client makes a mistake and needs help correcting it, we come along side them and show them how to fix it or, if needed, do it for them.
- Provide assistance on the backend for things clients cannot do from their BrightSide account.
What we DO NOT do:
- Everyday tasks that can, and should, be done by the user. While we are here to support you, BrightSide software is intended to be utilized by the end user.
NOTE: This is not a comprehensive list of what we do and do not do; it is provided to give a general idea.
